Refund policy

Return & Refund Policy

We want you to be confident when purchasing from VEKTORQ MOTION. If you experience an issue with your order, please contact us and we will work with you to determine the appropriate solution.

30-Day Return Period

You may request a return within 30 days after receiving your order.

To be eligible for a standard return, the product must be unused, uninstalled, unmodified, and in substantially the same condition in which it was received. The product should include its original packaging, accessories, cables, documentation, and other included items.

Before returning any product, please contact us for return authorization and return instructions. Returns sent without prior authorization may not be accepted.

Non-Returnable or Restricted Items

Unless the product is confirmed to be defective, we generally cannot accept standard returns for products that have been:

• installed, mounted, wired, soldered, programmed, modified, disassembled, or otherwise altered;
• operated or powered in a manner that results in visible wear or makes the product unsuitable for resale;
• damaged due to incorrect wiring, reverse polarity, overvoltage, overcurrent, excessive load, improper installation, mechanical impact, contamination, misuse, or operation outside the published specifications;
• customized, specially configured, made to order, or specifically sourced for the customer.

Certain products may have additional return restrictions stated on their product pages.

Incorrect Product Selection

Customers are responsible for confirming product specifications, dimensions, voltage, current, communication interface, mechanical compatibility, and other application requirements before ordering.

If you are unsure whether a product is suitable for your application, please contact us before placing your order.

An incorrectly selected product may be eligible for return if it otherwise meets the standard return conditions above.

Defective or Incorrect Products

If you receive a product that is defective, damaged on arrival, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number and, where applicable, photographs, videos, wiring information, test results, or other information that can help us identify the issue.

After evaluation, we may offer troubleshooting assistance, replacement, repair, replacement parts, or a refund, as appropriate.

Shipping Damage

If your shipment arrives with visible damage, please photograph the shipping package, shipping label, internal packaging, and affected product before discarding any packaging materials.

Please contact us promptly so that we can assist with the carrier claim and determine the appropriate resolution.

Return Shipping

For standard returns that are not caused by a VEKTORQ MOTION error or a confirmed product defect, the customer is responsible for return shipping costs.

If the return is due to an incorrect item shipped by us or a confirmed defect covered by our applicable policy, VEKTORQ MOTION will determine the appropriate return or replacement procedure.

Please do not return products to the address shown on the original shipment without receiving return instructions from us first.

Refunds

After we receive and inspect an approved return, we will notify you of the result of the inspection.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return results from an error by VEKTORQ MOTION or as otherwise required by applicable law.

Import duties, taxes, customs clearance charges, brokerage fees, and other charges collected by governments, carriers, or third parties are generally not refundable by VEKTORQ MOTION.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. Once an order has entered fulfillment or has been shipped, it may need to be handled as a return.

Customized, made-to-order, specially configured, or specially sourced products may not be cancelable once processing has begun.

International Orders

Customers are responsible for ensuring that products can be legally imported into and used in their destination country or region.

Unless expressly stated otherwise at checkout, international customers are responsible for applicable import duties, taxes, customs charges, brokerage fees, and other destination-country charges.

Warranty Claims

Returns under this policy are separate from warranty claims. Products that have been installed or used may still be eligible for warranty evaluation if a manufacturing defect is suspected.

Additional warranty terms may apply to individual products and will be stated on the applicable product page or warranty documentation.

Contact Us

To request a return, report an order issue, or ask a question about this policy, please contact VEKTORQ MOTION through the contact information provided on our website.

Please include your order number and a clear description of the issue so we can assist you efficiently.

This policy does not limit any mandatory consumer rights that cannot be excluded or restricted under applicable law.