Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by VEKTORQ MOTION. Throughout the site, the terms “we”, “us” and “our” refer to VEKTORQ MOTION.

By visiting our website, purchasing products from us, creating an account, or otherwise using our website and services, you agree to be bound by these Terms of Service, together with any additional policies referenced on this website.

Please read these Terms of Service carefully before using our website or purchasing our products.

1. ONLINE STORE TERMS

You may use our website and products only for lawful purposes and in accordance with applicable laws and regulations.

You must not use our website, products, documentation, software, technical information, or services for any unlawful, prohibited, fraudulent, or unauthorized purpose.

You are responsible for ensuring that your purchase, importation, possession, installation, integration, and use of our products are lawful in your jurisdiction and intended application.

2. PRODUCTS AND SERVICES

VEKTORQ MOTION supplies robotics, motion-control, electronic, sensing, communication, and related products and components.

We make reasonable efforts to accurately describe product specifications, dimensions, performance characteristics, compatibility, images, pricing, and availability.

However, product specifications, appearance, packaging, firmware, components, accessories, documentation, and other details may be updated or changed as products are improved or revised.

Unless expressly stated otherwise, images and diagrams are provided for reference and illustration purposes.

If a particular specification, interface, dimension, certification, protocol, firmware version, component revision, or compatibility requirement is critical to your application, please contact us before placing your order.

3. ENGINEERING AND APPLICATION RESPONSIBILITY

Many products sold by VEKTORQ MOTION are components intended to be integrated into larger machines, robots, automation systems, research platforms, or other technical systems.

The customer is responsible for determining whether a product is suitable for the intended application.

Product selection should take into account relevant technical factors including, where applicable, voltage, current, power, torque, speed, load, duty cycle, temperature, mechanical dimensions, mounting, communication protocol, control architecture, environmental conditions, safety requirements, and regulatory requirements.

Technical information, examples, application suggestions, drawings, software, documentation, and other materials provided by VEKTORQ MOTION are intended to assist customers but do not replace appropriate engineering evaluation, testing, validation, or professional judgment.

Customers are responsible for properly integrating, installing, configuring, testing, operating, and maintaining products within their systems.

4. SAFETY-CRITICAL APPLICATIONS

Unless a product is expressly identified by VEKTORQ MOTION as suitable for a particular safety-critical application, our products are not specifically designed, certified, or intended for applications where product failure could reasonably be expected to result in death, serious personal injury, or catastrophic property or environmental damage.

Customers intending to use products in safety-critical systems are responsible for conducting appropriate risk assessment, redundancy design, safety validation, certification, and compliance procedures.

5. ORDERS

Submitting an order does not necessarily constitute final acceptance of the order.

We reserve the right, to the extent permitted by applicable law, to accept, reject, limit, hold, or cancel an order for reasons including product availability, pricing or listing errors, suspected fraud, payment issues, shipping restrictions, regulatory requirements, export restrictions, or other legitimate operational reasons.

If payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded according to the original payment method where reasonably possible.

6. PRICING AND PAYMENT

Prices displayed on the website are shown in the currency indicated at checkout.

Prices, promotions, product availability, and shipping charges may change from time to time without prior notice, except that changes will not normally affect an order already accepted by us unless required by law or agreed with the customer.

Customers are responsible for providing accurate billing and payment information.

Orders may be subject to payment verification or fraud-prevention review.

7. SHIPPING AND DELIVERY

Shipping destinations, shipping methods, charges, processing times, tracking, customs procedures, and estimated delivery times are governed by our Shipping Policy and the information displayed at checkout.

Delivery estimates are estimates and are not guaranteed unless expressly stated otherwise.

International shipments may be delayed by customs clearance, carrier operations, regulatory inspections, weather, holidays, local delivery conditions, or other circumstances outside our reasonable control.

8. CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties, VAT, sales taxes, customs charges, brokerage fees, or other governmental charges.

Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customers are responsible for complying with applicable import requirements in the destination country or region.

9. RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy and any applicable return and cancellation rules displayed on our website.

Certain customized, configured, made-to-order, used, damaged, or otherwise excluded products may not be eligible for return except where required by applicable law.

Nothing in these Terms is intended to limit any mandatory consumer rights that cannot legally be excluded.

10. PRODUCT INSPECTION

Customers should inspect shipments promptly after delivery.

If an item arrives damaged, incorrect, incomplete, or appears to have been damaged during transportation, please contact us as soon as reasonably possible and retain the product, packaging, shipping label, and relevant photographic evidence.

11. LIMITED WARRANTIES

Any warranty applicable to a product will be described on the relevant product page, documentation, warranty statement, or other materials provided with the product.

Except for warranties expressly provided by VEKTORQ MOTION and warranties that cannot legally be excluded, products and services are provided to the extent permitted by applicable law without additional implied warranties.

Warranty coverage may not apply to damage or failure resulting from misuse, improper installation, incorrect wiring, operation outside specified limits, unauthorized modification, accident, improper storage, abnormal environmental conditions, inadequate system design, or normal wear and tear.

12. TECHNICAL INFORMATION AND DOCUMENTATION

We make reasonable efforts to provide accurate technical information.

However, technical specifications, manuals, drawings, CAD files, software, firmware, communication protocols, application notes, and other documentation may be revised as products evolve.

Customers should verify that they are using the appropriate and current documentation for their product revision before integration or production use.

13. SOFTWARE AND FIRMWARE

Certain products may include or require firmware, software, libraries, configuration tools, sample code, or other digital materials.

Unless otherwise stated, such materials are provided for use with the applicable VEKTORQ MOTION products and remain subject to any license terms, third-party licenses, intellectual property rights, and usage restrictions accompanying them.

14. INTELLECTUAL PROPERTY

Unless otherwise indicated, the content of this website, including trademarks, logos, product names, text, graphics, photographs, drawings, videos, documentation, website design, and other original materials, is owned by or licensed to VEKTORQ MOTION and is protected by applicable intellectual property laws.

Nothing on this website grants a license or right to use our trademarks, branding, copyrighted materials, or other intellectual property except as expressly authorized.

15. THIRD-PARTY PRODUCTS AND SERVICES

Certain products, components, software, payment services, shipping services, links, or other functionality may be provided by third parties.

Third-party products and services may be subject to additional terms, licenses, warranties, privacy practices, or policies established by the relevant third party.

We are not responsible for third-party services to the extent permitted by applicable law.

16. EXPORT CONTROLS AND SANCTIONS

Products, software, technical information, or related services may be subject to export controls, sanctions, trade restrictions, import restrictions, or other applicable laws and regulations.

Customers agree not to purchase, export, re-export, transfer, resell, or use products in violation of applicable trade-control laws.

We reserve the right to request additional information, decline an order, suspend fulfillment, or cancel a transaction when reasonably necessary to comply with applicable laws, regulations, sanctions, export controls, carrier restrictions, or compliance obligations.

17. PROHIBITED USES

You may not use our website or services to engage in fraud, interfere with website security or operation, introduce malicious code, violate intellectual property rights, collect information unlawfully, impersonate another person, or engage in activities prohibited by applicable law.

We may restrict or terminate access to our services for violations of these Terms.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, VEKTORQ MOTION will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of profits, revenue, data, production, business opportunity, or use, arising from or related to the use or inability to use our website, products, documentation, or services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

19. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless VEKTORQ MOTION and its applicable affiliates, officers, employees, contractors, and service providers from claims, losses, liabilities, or reasonable expenses arising from your unlawful use of our website or products, your violation of these Terms, or your violation of applicable third-party rights.

20. PRIVACY

Your submission and processing of personal information through our website is governed by our Privacy Policy.

21. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our products, services, business practices, legal requirements, or website functionality.

The current version will be posted on this website.

Where required by applicable law, material changes will be communicated or handled in accordance with applicable requirements.

22. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

23. GOVERNING LAW

These Terms and any related transactions are governed by applicable laws and any mandatory consumer protection rules that apply to the relevant transaction.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under applicable law.

24. CONTACT INFORMATION

Questions regarding these Terms of Service may be submitted using the contact information provided on the VEKTORQ MOTION website.