Shipping policy

Shipping Policy

VEKTORQ MOTION ships robotics, motion-control, and related products to supported destinations worldwide. Available shipping methods, rates, and estimated delivery times are displayed at checkout based on the destination and order details.

Order Processing

Orders are processed after payment has been successfully confirmed.

Most in-stock orders are prepared for shipment within 1–3 business days. Processing times may be longer for customized products, made-to-order products, products requiring configuration or testing, large orders, or during holidays and other periods of high demand.

Business days generally exclude weekends and public holidays.

Shipping Rates

Shipping charges are calculated based on factors such as shipment weight, destination, and the available shipping service.

The applicable shipping charge will be displayed at checkout before payment.

Delivery Estimates

Estimated transit times for available shipping services are displayed at checkout.

For our current international shipping options, estimated transit time is generally 5–8 business days after shipment unless otherwise indicated at checkout.

Please note that delivery estimates are not guaranteed. Actual delivery times may be affected by customs clearance, carrier operations, weather, local delivery conditions, public holidays, remote-area service, regulatory inspections, or other circumstances outside our reasonable control.

Tracking

Tracking information will be provided when available after your order has been shipped.

Please allow some time after receiving the tracking number for the carrier's tracking system to update.

International Shipping

We currently ship to selected international destinations.

Available destinations may change based on carrier availability, product restrictions, export requirements, import requirements, sanctions, logistics conditions, and other operational or regulatory considerations.

Some products may not be available for shipment to every destination.

Customs, Duties and Taxes

International shipments may be subject to import duties, taxes, customs clearance charges, brokerage fees, or other charges imposed by the destination country or region.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs authorities may require additional information from the recipient before releasing a shipment.

Customs clearance procedures may also cause delivery delays.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, and any other information required for delivery.

Please review your shipping information carefully before completing your order.

If you notice an error after placing an order, contact us as soon as possible. We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Failed Delivery and Returned Shipments

If a shipment cannot be delivered because of an incorrect or incomplete address, recipient refusal, failure to complete required customs procedures, failure to pay applicable import charges, or repeated unsuccessful delivery attempts, the shipment may be returned to the sender.

If a returned shipment is received by us, we will contact the customer regarding available options.

Additional shipping, return, customs, brokerage, or handling costs incurred as a result of an unsuccessful delivery may be deducted from any applicable refund or charged before reshipment, to the extent permitted by applicable law.

Lost or Damaged Shipments

If your shipment appears to be lost or arrives damaged, please contact us as soon as reasonably possible.

For damaged shipments, please retain the product and all original packaging and provide photographs of the shipping carton, shipping label, internal packaging, and damaged item.

We will work with the carrier and customer to investigate the shipment and determine the appropriate resolution.

Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages or from different fulfillment locations.

When this occurs, you may receive more than one tracking number, and packages may arrive at different times.

Restricted Products and Destinations

Certain robotics, electronic, communication, sensing, motion-control, or related products may be subject to export controls, import restrictions, certification requirements, carrier restrictions, or other applicable regulations.

VEKTORQ MOTION reserves the right to cancel or decline an order if we determine that the product cannot reasonably or lawfully be shipped to the requested destination.

Contact Us

If you have questions about shipping, delivery, tracking, or the status of an order, please contact VEKTORQ MOTION through the contact information provided on our website.

Please include your order number when contacting us about an existing order.